Shipping policy

SHIPPING POLICY

Effective date: August 25, 2026

ORDER PRODUCTION

Most Doach Life products are made to order. This means that your product is created after your order is placed rather than pulled from preexisting inventory.

Most orders require approximately 2–5 business days for production before they are transferred to a shipping carrier. Production time does not include carrier transit time.

Production may take longer during holidays, major promotions, periods of high demand, or due to product availability. Business days generally do not include weekends or recognized holidays.

SHIPPING RATES

Available shipping methods and charges are displayed during checkout based on the products ordered, delivery destination, and order value.

Shipping charges shown at checkout are calculated before an order is submitted. We reserve the right to update shipping rates and available shipping methods at any time.

FREE STANDARD SHIPPING

Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of $99 or more after discounts and before taxes.

The following do not count toward the $99 minimum:

  • Taxes

  • Gift cards

  • Prior purchases

  • Separately assessed duties or import charges

If a discount reduces the qualifying merchandise subtotal below $99, the order will no longer qualify for free shipping.

Free shipping applies only to standard shipping. Expedited shipping, when available, may be purchased at the rate displayed during checkout.

We may modify, suspend, or discontinue this offer at any time. Changes will not affect qualifying orders already submitted and accepted.

ESTIMATED DELIVERY TIMES

Estimated delivery time includes both production and carrier transit time.

For most U.S. orders, please allow approximately:

  • Production: 2–5 business days

  • Standard carrier transit: 5–8 business days

  • Estimated total: approximately 7–13 business days

These timeframes are estimates and are not guaranteed. The transit time displayed at checkout begins after production is completed and the order is transferred to the carrier.

Delivery may take longer because of holidays, severe weather, carrier interruptions, product availability, high order volume, address issues, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking becomes available, a shipping-confirmation email will be sent to the email address provided with your order.

Tracking information may take up to 48 hours to begin displaying carrier activity after a shipping label is created.

Some orders may arrive in more than one shipment. Products may be produced at different fulfillment facilities or require different packaging. If an order is divided into multiple shipments, you may receive separate tracking information for each package. Additional shipping charges will not be imposed solely because we divide an order into multiple shipments.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting an order. Because orders may enter production quickly, address changes are not guaranteed after an order has been placed.

Contact admin@doachlife.com immediately if you notice an address error.

If an order is returned, delayed, lost, or requires reshipment because an incorrect, incomplete, outdated, or undeliverable address was provided, the customer may be responsible for the additional shipping cost.

We are not responsible for delivery delays resulting from inaccurate or incomplete information submitted with an order.

DELIVERY ISSUES AND LOST PACKAGES

If tracking has not updated or an order has not arrived within several business days after the estimated delivery date, please:

  1. Review the tracking information.

  2. Confirm that the shipping address on the order is correct.

  3. Check with household members, neighbors, building management, or other individuals who may have accepted the package.

  4. Contact the carrier or local delivery office when appropriate.

  5. Contact us at admin@doachlife.com if the package still cannot be located.

Potentially lost shipments must be reported to us within 30 days of the estimated delivery date. Claims submitted after this period may not be eligible for replacement or refund.

We will review the tracking information and work with our fulfillment and shipping partners to determine whether the shipment qualifies as lost. If a claim is approved, we may provide a replacement or refund as appropriate.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, contact the carrier and check with household members, neighbors, building management, or other potential recipients.

Carrier delivery scans do not always indicate the exact location where a package was left. Please allow one additional business day because packages are occasionally scanned as delivered shortly before final delivery.

Contact admin@doachlife.com if the package remains missing. We will assist with reviewing the available information, but we cannot guarantee a free replacement or refund for a package that the carrier confirms was delivered to the address provided.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact admin@doachlife.comwithin 30 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and the problem

  • A photograph of the packaging when shipping damage is involved

Approved claims may be resolved through a replacement or refund at no additional cost. Do not return an item without receiving instructions from us first.

INTERNATIONAL SHIPPING

International shipping availability, delivery estimates, and charges are displayed during checkout for eligible destinations.

International orders may require additional transit time and may be subject to customs processing, import duties, taxes, brokerage fees, or other governmental charges. Unless expressly stated during checkout, these charges are not included in the purchase price or shipping charge and are the customer’s responsibility.

Customs procedures and charges vary by destination. We cannot predict or control customs delays or the amount of duties, taxes, or fees that may be assessed.

An international order may be produced or shipped from a fulfillment facility located inside or outside the destination country.

RETURNED OR UNCLAIMED PACKAGES

If a package is returned because it was unclaimed, refused, undeliverable, or addressed incorrectly, contact us promptly.

Additional production or shipping charges may apply to reship the order when the return resulted from an incorrect address, failure to claim the package, refusal of delivery, or another circumstance outside our control.

Do not send returns to an address shown on a package without contacting us first. Return addresses associated with fulfillment facilities are not general customer-service or business addresses.

RETURNS AND REFUNDS

Returns, replacements, and refunds are governed by our Refund Policy:

https://www.doachlife.com/policies/refund-policy

CONTACT US

For questions about an order or this Shipping Policy, contact:

7 Hanna Holdings LLC
Doing business as Doach Life
Email: admin@doachlife.com